No More Blackouts (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including when you visit our website (nomoreblackouts.com.au), make a purchase, request a quote, or contact us.
1. What personal information do we collect?
We may collect the following types of personal information:
- Contact and identification details: name, email address, phone number, billing/shipping address, company name (if applicable).
- Payment information: credit/debit card details, bank account details (processed securely via our payment gateway; we do not store full card details).
- Order and service information: products purchased, delivery instructions, installation site details, generator model, service requests.
- Correspondence: messages, emails, phone call notes, or chat records when you contact us.
- Website usage data: IP address, browser type, pages visited, time/date of visit, referring site (via cookies, analytics tools, and server logs).
- Marketing preferences: whether you opt in/out of newsletters or promotions.
2. How do we collect your personal information?
We collect personal information directly from you when you:
- Place an order or request a quote
- Create an account or complete checkout
- Contact us via phone, email, form, or live chat
- Subscribe to our newsletter or follow us on social media
- Fill out forms on our website (e.g., site inspection request)
We may also collect information indirectly through third parties (e.g., payment processors, shipping carriers, Google Analytics) or automatically via cookies and similar technologies.
3. Why do we collect, use, and disclose your personal information?
We collect, use, and disclose your personal information for the following primary purposes:
- To process and fulfill your orders, deliveries, and installations
- To provide customer service, support, and maintenance services
- To communicate with you about your order, account, or service requests
- To send marketing communications (only if you have opted in)
- To comply with legal obligations (e.g., tax, consumer law, warranty records)
- To improve our website, products, and services
- To prevent fraud and ensure site security
4. Who do we disclose your personal information to?
We may disclose your personal information to:
- Third-party service providers (e.g., payment gateways like Stripe/PayPal, shipping couriers like Transdirect, installers, plumbers, electricians)
- Professional advisors (e.g., accountants, lawyers)
- Government or regulatory bodies when required by law
- Related companies or contractors performing services on our behalf
We do not sell your personal information to third parties for marketing purposes.
5. How do we store and protect your personal information?
Your personal information is stored securely on servers located in Australia or in countries with equivalent privacy protections. We use industry-standard security measures (encryption, firewalls, access controls) to protect against unauthorised access, loss, or misuse.
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations (typically 7 years for tax and warranty records).
6. Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Withdraw consent for marketing communications
- Make a complaint about how we handle your personal information
To exercise these rights, contact us using the details below. We will respond within a reasonable time (usually 30 days).
7. Cookies and tracking technologies
Our website uses cookies and similar technologies to improve your experience, analyse traffic, and show relevant content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if you have one) or contact us.
8. Overseas disclosure
Some of our service providers (e.g., cloud hosting, payment processors, analytics tools) may be located overseas (e.g., USA). We take reasonable steps to ensure they handle your information in accordance with Australian privacy laws.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last updated” date.
10. Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
No More Blackouts Email: info@nomoreblackouts.com.au Phone: 0418 414 969
We are committed to handling your personal information responsibly and transparently. Thank you for trusting No More Blackouts with your privacy.
